Change in Sales, Service & Repair Arrangements from 31st January 2014 for Paul C Buff Studio Lighting
We have been the Authorised Partner For Paul C Buff for the past 5 years and it is with great regret that our agreement with Paul C Buff has ended. Our partner agreement will end on the 31st January 2014.
At First Line Europe Ltd we value your business and realise that these new arrangements may cause you some inconvenience. Therefore, although we are no longer able to repair your equipment locally, we will do everything in our power to help all customers that have purchased a Paul C Buff unit from us.
So what does the future hold for us.
In early 2014 First Line Europe Ltd & 1st Line Digital Pty Ltd in Australia we will launch a new range of products and we will personally email registered customers information on the new range very soon.
Please see the explanation from Paul C Buff inc, Nashville, USA. below:-
“In order to serve customers located outside of the U.S. and Canada, we pursued relationships with international companies, allowing them to serve as authorized international dealers. Unfortunately, these relationships have ended as this method of sales was not cost effective for our customers and, most importantly, kept us too detached from our customers, prohibiting us from offering the kind of customer support that we strive to provide."
In addition we have have to inform you that from the 1st March 2014 that all future repairs will be handled directly by Paul C Buff inc in the USA with the customer required to pay shipping both ways. Complete details regarding foreign customer product repairs will be posted on the Paul C Buff, Inc. USA website after Jan 1, 2014."
We would like to thank you for your continued trust and support through these changes and look forward to your future business.
Contact us for more information via email@example.com or by Telephone UK : 020 3286 7320 & International: +44 20 3286 7320